Easily find your serial number
Why give our customer service the serial number of your EuroCave appliance’s ?
The serial number is a unique reference which allows our customer service teams to accurately identify your product. Giving us your serial number therefore facilitates and speeds up processing of your request.
History.
This way our expert advisors are able to trace the history of your product, including its date of manufacturing, guarantee period, any previous claims, and any other relevant information.
Compatibility of spare parts.
If your product requires spare parts, the serial number ensures that the parts are compatible with your specific model. EuroCave undertakes to make spare parts available for a minimum of 11 years, depending on the product.
By providing your product’s serial number, you are therefore helping to optimise the efficiency and accuracy of the support provided by our customer service when answering your questions or resolving your issue.
Where is my product’s serial number located?
It is printed on a special grey label, the location of which varies according to the type of appliance.
Wine cabinet
Cigar humidor
Tête à Tête
-> inside your appliance, on the bottom right-hand side.
Cellar conditioner
-> underneath the appliance
Wine serving solutions
Vin au Verre 8.0 and Wine Bar 8.0
-> inside the left-hand compartment on the left wall
Wine Bar 2.0
-> at the back of the appliance
Wine Art
-> under the appliance after removing the condensate drip tray
You will find your serial number just below the barcode, after the letters "S/N" or the reference “Number
Exceptional service and guarantees for an exceptional product
Our product guarantees
All our products are guaranteed for 2 – 10 years (depending on the model). Your product’s contractual guarantee is indicated on your purchase invoice. Our spare parts are guaranteed for 6 months.
EuroCave is committed to combatting planned obsolescence
We undertake to maximise availability of our standard spare parts.
Customised support
Based in Great-Britain, our customer service supports you throughout the lifetime of your EuroCave product.