Frequently asked questions
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What is the EPV label ?
The EPV label (Entreprise du Patrimoine Vivant) recognises high-performance hand-crafted expertise and excellence in French companies. We applied to receive this label because we are the only French manufacturer to design, develop and produce its wine cabinets in France.
The distinctive feature of our expertise lies in our ability to manufacture in France according to rare and complex techniques and processes.
The EPV label recognises our unique expertise in designing and manufacturing cabinets allowing ageing of (bottled) wine and our commitment to produce in France since we began in 1976.
How to contact EuroCave sales department?
How can I subscribe to the EuroCave magazine ?
There are several ways of subscribing to our magazine :
- Click here to subscribe on our subscription page.
- Go to the bottom of any page
- Click the 'Subscribe to Mag' button on the homepage.
By subscribing to the EuroCave magazine, every week you can discover reports, profiles of personalities talking about wine, offering advice.
Any personal information that you share with us is confidential. Your privacy is important to us and we will not divulge or sell any of the information you provide.
Our promotional emails are optional and you can unsubscribe at any time.
If I accept your communications, will I be able to unsubscribe in the future ?
You are free to unsubscribe at any time by clicking here.
To unsubscribe directly via the email :
- Click 'Unsubscribe' at the bottom of the promotional email or newsletter that you want to unsubscribe from.
- Tick the confirmation box to unsubscribe.
- Click 'Update preferences.
You will then have unsubscribed from the promotional email and newsletter. Your request may take up to a week to be processed, which means that it is possible that you will receive promotional emails and newsletters in the week that follows your request to unsubscribe.
If you encounter any problems when unsubscribing, you can contact customer service.
How to contact customer service ?
EuroCave is committed to a quality approach which means, amongst other things, selling durable products with no planned obsolescence. Each wine cabinet and cellar layout solution is produced in accordance with the strictest quality certifications. If, however, in spite of our efforts, your equipment has a fault, our in-house customer service will do everything it can to meet your requirements.
When you first contact us, various pieces of information vital for dealing with your case will be requested.
Please, therefore, have the following documents ready: your full contact details and your appliance's serial number.
How to apply for a job or placement with the EuroCave brand ?
We would be delighted to meet you. Please go to the "Careers" section. All job advertisements can be consulted online.
How to find my serial number ?
Your wine cabinet's serial number is located on an identification plate inside your wine cabinet, at the bottom.
This serial number is required for identifying your appliance.
How to get to EuroCave's head office ?
EuroCave is a brand belonging to the EuroCave Group. The group's international head office is located in Villeurbanne, next to Lyon.12-14 avenue Dutrievoz, 69100 Villeurbanne.
I want to sell EuroCave products. Who should I contact ?
Please complete the contact form available in the "Become a Distributor" section . This will allow your request to be automatically directed to the appropriate department.
At your service
Listening to the requirements of the most discerning wine lovers, such as professionals, being present in all places to act as a link between wine producers and lovers of fine wine, these are the promises we keep every day thanks to our network of experts.Find out more
We prefer planned durability to planned obsolescence. EuroCave helps you to pass on your heritage and passion.Find out more
EuroCave has been certified with the prestigious Origine France Garantie and Entreprise du Patrimoine Vivant labels, which reward excellence in French industrial and hand-crafted expertise.Find out more